What happens when your darling little product baby is ready for launch and support. Be it MVP or mature product, you’re letting it loose on the world and need to know how to handle what happens next.
Our speakers will discuss what happens in that launch and support timeframe plus we’ll have Q&A:
- When is your product ready-or when are we ready to let go (ie transition from active delivery to support)
- Handing over to a support team vs doing it ourselves
- Looking after your customer. Or working out when / if they should just build their own team, and how.
- Sticking to the plan (fixes, customer feedback, curveballs)
- Sticking to the hours (work/life)
- What if the product comes back for more? What if it doesn’t?
- Where we failed. What we learnt.
- Current challenges
- Case studies: product support (4 very different models: what went well and what didn’t).
FYI, we’re not covering launch details, marketing, or metrics.
Suni Stolic has over 10 years experience in delivering multiple products in web and mobile, in both Melbourne and London. While her role names changed at a speed of light, she found that the work itself changed much less. Always caring deeply about the products she worked on, passionate about understanding her users, she enjoys planning in an iterative, goal focused manner. She is great at building rapport with business teams and delivery teams, and believes in collaboration, transparency and open communication.
Suni is a product manager at Cogent and will talk through a couple of recent client experiences, from tailor made support arrangements, to the ups and downs of how things actually unfold.
The Cogent team deliver remarkable software to meet business goals, budget and timeframes of their clients. They sometimes build products for large organisations (particularly in Health and Education), other times they work with start-ups, or consult and add capabilities to existing teams. Often these client engagements are long term relationships, but sometimes they come in bursts. Most of the time they provide support to these products after delivery has finished up.
Thanks to Teamsquare for hosting!
Teamsquare provides beautiful and collaborative workspace for Melbourne’s leading creators – freelancers, startups, designers, builders and doers. They provide amazing amenities, rock solid technology infrastructure, a strong community, regular events and a raft of services to help their members get on with what they do best. Their more than just a workplace – their a community of like minded creators.
We have a combination of open-plan workstations and private offices. Flexible month-by-month subscriptions with no lock in. Free for anybody to try for a day via http://try.teamsquare.co/