Net Promoter Score (NPS) – An exploration of science and pseudoscience

During our September session, we’ll explore The Net Promoter Score (NPS). RSVP for Thursday September 26th with Medibank as our host.

NPS is global phenomenon which we are told to ignore at our peril – but maybe it’s all pseudoscience!

When the concept of a single survey question to ask and a single number to track to gauge the health of your market offering was introduced to the world 15 years ago, it was to huge acclaim.

Today, it has become the default measure for many organisations, So well-established that so few of us stop to ask why we’re using it.

Daniel will take us back 15 years to the birth of NPS – what was the origin? What was the original intention? Then look at how it’s used now, where it might actually be useful and how it’s misused!

He’ll also talk to how we move forward with actionable measures that will make a difference.

Daniel will cover:

  • Understanding where NPS makes sense & how we should best employ it
  • NPS methodologies
  • Why NPS is probably not the right tool for product managers
  • Quantitative and qualitative measures that help us drive product development

Our Speaker:
Daniel Kinal has been in product management for over 16 years, chiefly working in IT with a focus on B2B products & services.

He began his career in marketing, communications and consulting but soon learned that the aspect of marketing he loved most was working out what to build, for whom and why.

He gets excited about helping businesses become more effective in decision-making, more efficient in their processes and more engaged with their customers. Daniel is at his happiest when waving his arms about in front of a whiteboard with a bunch of smart people, exploring problems and weighing up solutions.

He is passionate about product management as a discipline and is intrigued by how businesses, large and small, grapple with the innovation, collaboration and the measuring of value.

Our Host

Thank you to Medibank for hosting us!

RSVP now!

July event – Life & Times of an Entrepreneur

This month we are talking with a panel of entrepreneurs about their journey in their space and the product skills they are picking up along the way.

RSVP for Thursday July 25th

A big thank you to our host – A Cloud Guru!!!

Our Speakers:

Grant Hatamosa is the first employee of Zen Ecosystems, a hot upstart in the cleantech/smart grid industry. Grant has worn multiple hats through his journey of becoming Zen Ecosystems Vice President of Product. He was a call centre agent, field technician, manufacturing manager, and operations & support manager on top of his actual role as Product Manager.  He currently spends his time on Business Development & Product Management preaching the gospel of energy efficiency to customers in the US and Australia. Prior to his stint at Zen Ecosystems, Grant was a lead software developer for Planet Innovation, a company that was awarded Australia’s Most Innovative Company for a number of years. He also had stints in Singapore and the Philippines for NXP Semiconductors and Lexmark Research and Development respectively.

Shannon Gilleland is a project manager come entrepreneur who earned her stripes not only managing schedules across 12 international teams, for a global games company, but from getting her virtual hands dirty in the e-commerce business setting up and running multiple online businesses. She’s now putting her entrepreneurial, project management and problem solving skills to good use by helping solve one of the worlds plastic pollution problems as well as helping her fellow parents travel easier with a baby.

Carl Rigoni is the founder & CEO of SixSix. With a strong track record in successfully managing portfolios of digital and traditional businesses, generating revenues in excess of $1B, Carl is a leading force in helping our clients achieve their economic goals in the digital landscape.
Carl also has extensive experience in building multiple cross functional digital incubation teams to facilitate innovation and Enterprise transformation agendas. Furthermore, he has launched highly successful disruptive products such as an award winning Whereis Mobile Application, Sensis1234, and a national Digital Change of Address Notification service.

Special Event: Leading the Product Pitchfest

Leading the Product (aka LTP) is in its 5th year! We hope to see you there on October 17th.

Along with bringing together international and local speakers for a day of product management goodness, this is the 2nd year they’re welcoming you to pitch for one of their lightning talk spots.

So if you’d like to present to ~500 product professionals, we’re hosting a LTP Pitchfest to give you the chance to do exactly that! If you’re not interested in pitching, please come along and support those who are. RSVP

First, we’ll hear from the folks who did Lightning Talks last year. Daniel Kinal, Shiyu Zhu and Jen Leibhart will talk about their lightning talk experience in planning, practicing and getting up there!

Then, it’s your turn! Those of you interested will get 90 seconds to pitch what you’d like to talk about at LTP. No slides… just you sharing with the crowd & judges. To reiterate… you are NOT doing the lightning talk but just pitching your idea for a LTP talk.

At the end of the evening, 2 people will be selected to present a Lightning Talk at Leading the Product 2019. Selection is based on the judges’ vote (judges to be announced)

RSVP now!

I WANT TO PRESENT! WHAT DO I NEED TO DO?

You should rsvp for this session and then tell us you’re interested via this form.

WHAT IS A LIGHTNING TALK?

It is a five minute presentation, with 20 slides that advance automatically. You can see the video of the three Lightning talks from Leading the Product Melbourne 2017.

Thanks to our LTP sponsors Brainmates and Seek for making this event happen.

Brainmates

June event: Continuous Discovery – Worth the effort?

Most teams have gotten really good at delivering quickly, and measuring our results. However sometimes we can get a bit addicted to shipping fast rather than right, listen to our assumptions too much, and relying on A/B testing to validate if we’ve delivered value.

Hear about the struggle and joy of a journey of continuous discovery, and some examples of validating ideas before building anything.

Our presenter:
Caitlin Blackwell is Acting Head of Product – Candidate Experience at SEEK. She’s previously been in Product Manager roles across many parts of SEEK over the past 7 years, and is currently focused on driving the candidate vision for all of SEEK’s jobseeking products.

Continuous Discovery

Teresa Torres defines Continuous Discovery as weekly touch points with customers, by the team building the product, where they conduct small research activities, in pursuit of a desired product outcome.

That sounds easy but it is a lot of work to adopt if not already a habit. Some of the mindsets needed to do this well are:

  • A collaborative mindset: Do you have the right people involved in each decision?
  • A continuous mindset: Are you continuously discovering opportunities and solutions?
  • An experimental mindset: Are you prepared to be wrong?

Teresa Torres has another great video explaining the value of continuous discovery and where it fits in with the many other methods we may be using already. Join us this month to hear more about what it takes to implement and the benefits to be gained for you and your team. RSVP now

Thanks to our wonderful hosts RMIT Online.

Launching Australia’s first University program in Product Management on the 1st of June to help fulfil the emerging skills gap in product management! It’s a Graduate Certificate – Masters level, 4 subjects, and can be completed in 6-12 months.

May session – OKRs in Real Life

This month we will be talking about OKRs – aka Objectives & Key Results!

This is a follow on from our Roadmap discussion in February where some of the frustrations with roadmaps could potentially be addressed by working with OKRs.

OKR’s have been around awhile now, but are somewhat relatively new for product teams here in Oz. We have gathered a few folk who are actively using them, to share the pain and the success of getting started.

Our presenters will be:

  • Andrew Knibbe, Head of Product – Direct Hirer at Seek – has over 10 years of product management experience – cutting his product teeth in the early days alongside the ThoughtWorks team at Sensis followed by stints at Carsales and Flippa before moving to SEEK where he has had Head of Product roles across both the Consumer and Business side of the employment marketplace. He doesn’t miss the chevrons-on-a-page days of product roadmaps and remains excited about what OKRs can mean for product teams (and customers!).
  • Wayne Allan, Technical Product Manager, REA – A muso turned software engineer turned product manager, I love creating things people love! Currently solving problems at realestate.com.au
  • Brad Dunn is the Co-founder and Product Director at OHNO in Melbourne. Before that, he was the executive for Product & Customer Experience at Geo. For 7 years, Brad was the CEO of Nazori, a mobile product development business, where they worked with clients in 12 countries around the world including Samsung, Airbnb and Aesop.

For some pre-reading to get you across the area if you haven’t heard of them or used them yourself then try these resources:

Thanks to our sponsors Medibank for being our hosts this month. RSVP now.

We are Medibank – an integrated healthcare company providing private health insurance and health solutions to 3.7 million Australians through our Medibank and ahm brands, and complimentary health services.

We also provide a range of integrated healthcare services to our private health insurance policyholders, government, corporate and other retail customers. With over 3,000 employees, our head office is located in Melbourne, Victoria, with operations nationally throughout Australia.

By delivering on our promise, for Better Health for Better Lives, we work better as individuals, better as a team and better as a business.

The What & Why of Wardley Mapping

A lot goes into creating a strategy – market data, competitor information, current performance evaluation, vision, mission, values and on and on.

The creator of Wardley Maps, Simon Wardley, argues we need a map, not a SWOT. Maps help us with situational awareness so we can see movement in the future and maps are important in deciding on actions.

Our speaker for the evening, Kim Ballestrin of elabor8, will run us through the concept of Wardley Mapping, how to use it for decision making and some examples of how others have used this type of mapping. The bulk of the evening will be workshop style as we will all create a Wardley map.

Hope to see you there. RSVP now!

Doors 6pm
Talk starts at 6:30pm

Our Speaker:

Kim Ballestrin is a passionate and highly skilled Principal Consultant at Elabor8 working on the Agile transformations of large enterprises.

She has over 20 years of diverse management (IT) experience, helping some of Australia’s most prominent organisations on their Agile change journey. Kim is an experienced technologist, having worked in roles from IT business analyst through to program and delivery centre management. She specialises in Lean, Cynefin, Agile, Systems Thinking, Design Thinking, DevOps and ideas to improve the ways that companies work and deliver value to customers.

Currently the organiser of the Melbourne Cynefin and Lean Coffee Meetups, Kim regularly presents and runs workshops at leading local and international conferences on the Cynefin Framework, Decision Mapping and Early Idea Feasibility.

The What & Why of Wardley Mapping

Thursday, Mar 28, 2019, 6:00 PM

DiUS
31 Queen St Melbourne, AU

110 Prod anon-ers Went

A lot goes into creating a strategy – market data, competitor information, current performance evaluation, vision, mission, values and on and on. The creator of Wardley Maps, Simon Wardley, argues we need a map, not a SWOT. Maps help us with situational awareness so we can see movement in the future and maps are important in deciding on actions. Ou…

Check out this Meetup →

F**k Roadmaps!!! – The good, the bad and the ugly

Welcome to 2019!!!

For our 1st session of the year, we are focusing on the #1 requested topic in our annual survey – roadmaps!

Our speakers will be taking you through their perspective on roadmaps… we won’t give it all away just yet but you will hear that not every roadmap is f**ked, tips on how to unf**k your roadmap, and of course when to tell a roadmap to go f**k itself.

Our speakers will include examples from both personal experience and the way their current organisation navigates their use. Our three great speakers will be:

David Bignell

  • Product Lead at SEEK, currently focused on improving the eCommerce space across the APAC region.
  • Picked up most of my craft from stuffing things up at least once.
  • Current ‘product passion’ would be trying to describe things in verbs and not nouns. Gives an interesting perspective!

Whitney Cali

  • GM Product, Audience & Experience, REA Group
  • As REA Group’s GM – Product, Audience & Experience, Whitney Cali is responsible for creating smart and compelling experiences in realestate.com.au’s desktop & mobile apps to help change the way the world experiences property. She leads a team of product managers, designers and UX researchers to create intuitive and personalised experiences that help individuals make great property decisions.

Keith Swann

  • Lead Product Manager, Origin Energy

There will be lots of time for Q&A and you can submit questions via Sli.do or vote on the questions of others. Details will be shared on the night.

Thanks to our sponsors! Without them these events would not happen!

Thank you to Gather for hosting us. Gather is a brand within United Co. and exists to connect and inspire a community of Melbourne’s bright-minded and open-hearted, exploring complex questions, expanding perspectives and building skills for a thriving future.

Making sure we don’t go hungry or die of thirst..

Brainmates

RSVP now


The 1st Product Manager

When – and how – does a startup decide they need a product manager? And what sort of challenges will the first product manager at a startup face?

Those & more questions will be put to our panel of startup founders.

RSVP now for Thursday Nov 22nd

If you’re a product manager at a startup, considering a role as the 1st product person at a company or a founder, come along to hear from our panel of founders – what’s their experience been, why did they decide they needed a product person, etc.

Our panel

Danielle Bodinnar, CEO of Karista
Danielle is a passionate entrepreneur and mother of two, who has held senior management positions in sales, marketing, supply chain and project management in large corporations for over 20 years. She founded Karista after being inspired by the changes emerging in the healthcare industry.

Doug English, Founder & CTO at Culture Amp

Our facilitator for the eve is George Tsigounis who has been the 1st product manager at a startup!

RSVP for Sharing your baby with a product manager on Thursday November 22nd

This is the last Product Anonymous of 2018 so we will definitely be going to a pub after – consider it your 1st xmas party of the season!

Culture Amp logo Thank you Culture Amp for hosting!

How to bring human experiences into your work – Sept 20th

September has us talking about humans. RSVP now.

This session will take a look at the range of experiences we have as individuals, and what we can draw from our own experiences to improve how we design and build for others.

We’ll look at how much we delve into that range, how much we shy away from the extremes, from our intuitions, and how we overlook the nuance in favour of the coarse and the safe.

We’ll go through some frameworks that help apply these conversations at work, how you can format insights that feed into design specifications, and we’ll discuss how these principles apply to facilitation and user research, product, and service design.

Why?
We know people are at the core of what we do, but we rarely explore them with as much rigour or subtlety as we do more technical domains. Our best developers, designers, and product managers are rarely able to talk about humans with as much confidence and nuance as they can talk about ruby, typefaces or commercial strategy.

It’s hard. Partly because the topic is so subjective – it’s so close to all of us, and it’s hard to lay claim to being an expert. It can also be confronting, we can lack the vocabulary, and it’s easy to be wrong. But what do we lose by holding back from fully exploring the human dimension of the problems we’re trying to solve? What tools can we use to make these conversations easier, and focused on product outcomes?

Our Speaker
Gin Atkins is the Head of Product at The Conversation, a global network of independent newsrooms across Africa, Europe, Asia-Pac and North America.

Gin has spent the last 15 years learning about, designing for, and leading people in both product and service environments. She draws on a diverse range of experiences, spanning youth work, community mental health, management consulting, enterprise innovation labs and tech startups.

This includes designing and delivering immersive experiences for hundreds of young people across Australia, working with adults with complex mental health needs, designing a global front-line leadership program for one of the worlds biggest mining companies, a B2B SaaS product focused around data insight into AWS, and go to market strategy for a hardware-software time tracking product.

Gin on Twitter

Announcement: Product Camp Melbourne 2018!!!!

This year Product Camp Melbourne will be on Saturday August 25th! RSVP now!

MYOB will be our host. They first hosted Product Camp in 2016 and since then we’ve both grown – they have an expanded office that will fit our expanded group!

We’ve locked in 1 keynote who we will announce soon and there’s lots of fun we’re planning for this year!

Keep up to date with the Product Camp website. We’ve already added a new video!

So reserve your spot now!!! RSVP