Who has the upper hand? UX or Product?

As we all strive to make a successful product, tension between team mates is inevitable and can help get to a better solution. Or not.

Inspiration for this panel discussion comes from conversations where 1 role thinks the other has more control so we’re teaming up with Ladies that UX Melbourne to bring both sides together & discuss. How can we work together better? Have the roles & responsibilities become blurred causing confusion? What’s happening? How can we improve?

Help direct the panel conversation by submitting your thoughts & questions now.

Our facilitator:
Kirsten Mann

Our panel:
On the UX side, we have Homaxi Irani & Louise Long. On the Product side, Nicole Brolan & Jen Leibhart .

Find out more about our awesome partner for this event – Ladies that UX Melbourne

Thank you to Seek for hosting!

seek

March 22nd: Data vs Design Debate

We will be debating data vs design in product management at our March event.
Join us Thursday March 22nd.

We will have pairs of peeps from both sides of the divide from a couple of different companies, sharing their opinions on why one vs. the other and how they get to agreement in their day to day work.

Our panelists:

Amelia Crook is a product leader who enjoys solving complex problems and delivering elegant solutions. She’s done this for marketplaces like SEEK and Redbubble, publishers including Lonely Planet and Martha Stewart and ecommerce sites from the startup dstore to the giant Amazon. Amelia is currently a Product Principal at Cogent where she’s applying her skills to help startups focus and deliver and help teams upgrade their skills. She is passionate about building high-performing, diverse teams to deliver on goals and have fun along the way.

Jane Register is a Senior User Experience Designer at Aconex, currently focussing on enterprise data and insights products and context-aware services for the construction industry. Jane loves to eat danishes and dark chocolate, so ensured she studied at both the Royal Danish Academy of Fine Arts and Zurich University of the Arts. Jane uses her keen curiosity of human behaviour and a wonder of how things work to build meaningful experiences.

Marty Kemka – founder of northraine, WeTeachMe and on the hunt to help 10,000 people learn about machine learning.

As a data scientist & founder (aka THE product manager), Marty is in a unique postion. He has been building predictive models for longer than ten years at ANZ, credit bureaus like Equifax & international companies such as GE and The World Bank. He started northraine with the purpose to ‘ recondition the human condition’ and create the next version of consciousness. He’s looking to build innovative new models across any industry – if you have data, northraine can use it to help you make decisions.

Steve Bauer works for Aconex as a Senior Product Manager, where he is focused on finding Data Insights for the construction industry. He loves it when customers find new ways to use his products to solve new problems. He started his PM career in London while working with companies such as Samsung, Symbian and Nokia. After meeting the Queen he returned to the colonies to write about himself in the third person.

Facilitator:
Jane Scowcroft, Head of Product, Data61

Thank you to our hosts Intrepid Group & Data61!

Building & Scaling Product Teams – Feb Event

We’re thrilled to have the wonderful Rich Mironov able to join us for the 1st Product Anon of 2018!

Rich spoke at one of our sessions back in 2014 and it’s awesome to have him back in town.

If you haven’t RSVP’d yet, you’re going direct to the waitlist. This is a very popular session so pop yourself on the list.

If you’ve RSVP’d and can’t attend, PLEASE update your attendance to a ‘no’ so someone on the waitlist (which is about 60 people ATM) can attend. We’ll have a packed house so this is much appreciated!!

In our annual survey, we asked what topics you are interested in & ‘building/scaling product teams’ was #1 so we’ll kick off the year with… How do you arrange the puzzle pieces of roles, responsibilities and people when building or scaling a product team?

Rich’s talk will help us explore:

– Division of labor: how do we grow from one to three to many product folks?
– End-to-end management of product elements/features, or product owner and business owner roles?
– What does a Head of Product do?
– When do startups need to hire a product person?

This will be interactive, there will be some book giveaways and Rich invites us to ‘call BS’ on anything. Hope to see you there!

Our Host:
Big thanks to Zendesk for hosting the evening!

Zendesk

Our Speaker:
Rich Mironov is a 30-year veteran of Silicon Valley tech companies. Rich coaches product executives, product management teams and agile/lean development organizations. He also parachutes into software companies as interim VP Products/CPO to address company-level product/market/leadership issues. Rich has been the “product guy” at six Silicon Valley start-ups including as CEO and VP Product Management. Since 2002, his long-running blog has covered software, start-ups, product strategies, and the inner life of product managers. Rich is the author of “The Art of Product Management” (2008), and founded the first Product Camp. He has a BS Physics from Yale and an MBA from Stanford.

The ultimate question – product owner? product manager?

For our last event of 2017, we’re going to talk about 2 product roles – owner vs manager.

This was a suggested Product Camp talks which we didn’t get to on the day so here we go! This is often a hot topic and we’re sure there will be a healthy debate about the definitions and how to navigate the roles and conversation about the roles.

Steve Bauer – our MC

Steve works for Telstra Wholesale as a Product Manager, and is focused on building new mobile network features. He loves it when customers find new ways to use his products to solve new problems. He started his PM career in London while working with companies such as Samsung, Symbian and Nokia. After meeting the Queen he returned to the colonies to write about himself in the third person.

Michael Sloan

Mike recently changed roles from product manager to product owner at NAB. He loves using digital solutions to solve customer problems. He has worked across wearable technology, a 30b investment platform, mobile apps and web. Also recently completed a voluntary position as a public relations manager for a nonprofit executing a digital, social media and communications strategy.

Nadia Gishen

Nadia is currently a Product Owner at Aconex, however she has also been a Product Manager in a previous role. Her path to the Product space has been different than most, touching on psychology, sport, and recruitment. This strong interest in working with and helping people has led her to enjoy working with technology that helps people do their job. Working with Enterprise systems has provided interesting challenges but she’s ultimately driven by providing great solutions.

Manoel Pimentel

Manoel is a catalyser of changes, author of the book ‘The Agile Coaching DNA’, speaker, cyclist enthusiast, and Agile Coach at Elabor8. He has over 20 years of experience working as a designer of solutions and helping software development teams to create better ways of work at different organisational levels.

 

RSVP for Thursday November 23rd!

Thank you to our sponsor for November, inspire9

inspire9 logo

Working with user research

Back in March, we discussed different types of user research and focused in on diary studies. In May, we’re talking about how work with those insights to build products and some of the challenges you may face.

We have 2 amazing speakers on Thursday May 25th with first hand experience.Through a case study and reflection, they’ll show what it’s like to run user research and let the results drive the product & features.

RSVP now

Using Experience Sampling for Rapid Insights into User Needs

In this case study, George Cockerill will share how using the Experience Sampling method gave rich insights into user needs for the feature ideation of a brand new mobile app at Deakin University.

As part of the research activities to inform the development of a smart assistant app for students, Experience Sampling quickly gave the product team useful and relevant data to help understand student needs, behaviours and pain-points in multiple contexts over time.

George will talk share his experience of planning, executing and analysing the results from an experience sampling study. With practical advice on how to run the study, tools and techniques, the key points you need to know and things to watch out for.

Why is Marathon Running Important when Introducing User Research?

During the last decade, user research has been a key component of the product development process. Within the games industry there has been a significant effort that focuses on introducing and integrating user research as part of a ‘player first’ culture. Numerous challenges exist when doing so -especially when working with teams who have not been exposed to user research previously.

Kostas Kazakos will reflect on these challenges via his personal journey as a marathon runner and guided by Donald Schon’s reflective practitioner’s approach

He will also introduce DECEMA – a frame of reference whose aim is to help UX practitioners when introducing user research to development teams and organizations.

Our Speakers

George Cockerill is a Senior UX Designer at Deakin University, a Lead UX Instructor at General Assembly, an organiser of the UX Melbourne Book Club and can be found on Twitter at @GeorgeCockerill.

Kostas Kazakos is a User Experience Researcher with a qualitative mind and a quantitative heart. He currently manages the user/player research at Firemonkeys (an Electronic Arts studio located in Melbourne). For the last 10 years, Kostas has been handling primitive research problems in the mobile space and turning them into actionable design insights by employing a palette of qualitative and quantitative methods. He is an advocate of experience-centred design and passionate about answering the ‘why’ behind the ‘what’.

RSVP now!

Our Hosts

We’d like to thank Seek for being our hosts this month!
seek

Startup Session: The Making of Milanote

A behind the scenes look at how this Melbourne based start-up went from idea to #1 on Product Hunt

Milanote is a visual workspace for creative thinking. It’s used by designers, writers, marketers and other creative professionals from companies like Facebook, Apple, Uber, Dropbox, Google, Adobe, Sony, Nike etc.

Milanote launched on 7th Feb of this year and reached #1 on Product Hunt, the front page of Hacker News and #1 for the week on Designer News. It’s also been written up on Lifehacker and The Next Web covered it while it was in beta.

In this talk Michael Trounce will reveal:

  • the behind the scenes journey of how the product went from idea to launch
  • the practical challenges faced from a product management perspective (pricing, roadmap, analytics, etc.)
  • how the founders plan to grow the business over the next 18 months

About our speaker

Michael Trounce is not only one of the co-founders of Milanote but also the GM of Navy Design, a UX design consultancy focused on health. RSVP for Thursday April 20th when Michael will join us for a Product Anonymous Startup Session.

elabor8

This month we’re being hosted by elabor8.

RSVP now!

Learning from your customers – March event

Doing customer research is critical to delivering a great product.

We all want to be customer centric but how do you actually figure out your customers needs & the solutions?

This month we’re bringing together two researchers to give a few ideas, examples, tips & talk about how to integrate the research into your product.

RSVP now!

1 – How you do research depends on a variety of things – what do you need to understand, what resources are available, what commitment you can get from participants and more.

Jo Squire, Senior User Experience Researcher at Australia Post will talk about:

• the differences between doing research in discovery and validation phases

• what research methods are better when

• tips for getting the most out of your research including how to communicate the value of research/results

2 – Australia Post’s Send a Parcel allows customers to pay for and print their own domestic labels from their home or business. Researcher Katie Phillips was looking for ways to validate the tool’s increased capability for international sending and decided to use diary studies to understand how people used the new service & what issues they encountered.

Katie will share:

• the benefits of using diary studies

• how she used Slack to facilitate and collect data

• how she worked with the dev team to implement the findings

Our Speakers

Jo Squire is currently a Senior User Experience Researcher at Australia Post and comes with over a decade of experience in user research. She is a strong advocate of putting the customer at the heart of every project, and believes that having a deep understanding and empathy for customers is essential to designing great experiences.

At Australia Post, Jo is responsible for designing and conducting customer research across all of Australia Post’s digital platforms. Research starts at understanding the problem, and continues through to validating finished products. Working closely with product owners, designers and developers Jo helps ensure the wealth of information gathered from the research is translated into highly desirable products that meets both the needs of the customers and the business.

Katie Phillips is a User Experience Researcher at Australia Post and currently works on helping conceptualise and develop digital platforms for shipping and logistics. Her background is in design and applied anthropology, which looks at culturally driven, complex problems and finding innovative solutions for them. She has been working on methods for helping agile user research and “deep-dive” ethnography co-exist, ensuring that products and services in development are always aimed at solving customer pain points and helping create value by considering bigger-picture problems.

Location
A big thanks to Aconex for hosting us this month! Details are on Meetup.

RSVP!

February Wrap-up: Rogue UX

Duncan Macneil thinks UX needs a new approach which immediately puts the focus on the UI, functionality & user experience – and that new approach is absolute fidelity.

Prototype Fidelity

Traditional vs Rogue UX

Traditional vs Rogue UX

Duncan believes you will:

  • save money as it will iron out the bugs & solves problems before developers are brought into the process. For every $1 invested here you save $3 or 5 or 10. Removing a guess is removing development
  • save time by decreasing the back & forth between developers & others in understanding all the requirements
  • save time by encouraging stakeholders to make decisions right then instead of sometime later plus puts focus on the core business decisions
  • be able to generate a buzz amongst the stakeholders as they have something immediately to play with & show off to others (which leads to funding!)
  • bridge the artificial gap between design & development

In conversations with developers, Duncan has asked how long it took to build X and if he were to delete the code, how long would it take to rebuild it – six months vs 1 month since during the rebuild the person knows exactly what they need to do and what problems/solutions were needed.

Since the prototype looks so real, no one in the room is thinking ‘I’ll sort that out later’. It adds a level of fear & panic in stakeholders that they bring up issues right away.

Show your stakeholders the simplest user case & once they leave get into the nitty gritty detailed cases with the people that really care.

If at all possible, hook the prototype up to real live APIs. This is incredibly useful when someone asks about a particular edge case and when running various user scenarios.

How can you do this?

Duncan believes in starting with low fi (paper or balsamiq) then going right to absolute fidelity.

Use your low fi to sketch and make the big changes.

He recommends using a beginning to end process – UI layer from beginning to end, then data from beginning to end. Focus on the UI, data and business rules. Typical functionality around login, backup, reporting do not need to be included (unless of course you’re building a reporting product).

Make it as real as possible! Know the current search is taking 3 seconds to return? Build a delay into your html.

What do you say when stakeholders think the prototype is a finished product ready to launch tomorrow? Talk about the backend items that are needed – security, backup, databases and other technical aspects that need to be built.

What tools are needed?

Having some knowledge of HTML5, Bootstrap, Javascript and Jquery is enough.

Code you need to know

Code you need to know

Duncan also recommended using Balsamiq and Pinegrow web editor.

3 learnings

3 learnings


If you are interested in continuing the conversation, join Duncan’s list at http://uxrogu.es/ or check his site.

Thanks Thoughtworks for hosting us!

Thanks to Fiona Knight & Richard Burke for helping pull together this summary!

Rogue UX – Absolute Fidelity is the way to go

Is the (current) sacred cow that we start with low fidelity so we can iterate quicker, get more customer feedback and manage stakeholders better?

Or is that just a waste of time and energy that produces low value feedback?

For our first session of the year, Duncan Macneil will talk about his experiences in pushing absolute fidelity from day one. How are UX tools like Azure impacting feedback? Why is high fidelity better? What happens when stakeholders think you’ve already built the thing? And OMG… What will the lean people say? He’ll share both the wins & the losses with this rogue ux concept.

We’re leaving lots of time for discussion on this one 😉

RSVP now!

Location TBC

FYI, if your company is interested in hosting a Product Anon session this year, please get in touch with myself or Liz.

Duncan Macneil is the founder of Cartesian Creative, a whole-of-service consulting firm where art & science collide via human factors and technology. He is also an ambassador for IBM Bluemix.