We are very fortunate to be working in conjunction with Aconex, UX Melbourne and the UX Design Group of Melbourne in order to bring you this session discussing how to transform and optimise experiences.
Our speakers will be:
- Kirsten Mann – Applying UX Strategy to Optimize the Support Experience
- Leisa Reichelt – My transformation mission: to bring great service design and user experience to government
Leisa Reichelt was the Head of User Research at the Government Digital Service in the Cabinet Office and is now going to be doing a similar role with the Digital Transformation Office in Sydney. Leisa led a team of great researchers working in agile, multidisciplinary digital teams to help continuously connect the people who design products with the people who will use them and support experimentation and ongoing learning in product design. You can find her work on her blog Disambiguity.
Kirsten Mann as the GM of Global Design and Experience, Kirsten is responsible for leading the Aconex experience across all products and internal systems and online support. In addition to establishing and driving Aconex’s ongoing transformational journey, Kirsten’s a key member of the Aconex Leadership Team and a significant contributor toward driving Aconex’s growth agenda into the marketplace.