Tag Archives: leadership

Ask Me Anything with a Panel of Product Leaders – September Wrap

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If you could get access to a bunch of Product Leaders for one night, what would you ask them? 

Well, in September, we did just that!

We caught up with Tom Williamson (Common Code), Pearly Yee (Brainmates) and Brendan Marsh (Organa) for a special Ask Me Anything session.

What was your most embarrassing moment in product?

Pearly: I haven’t had many embarrassing moments… When you galvanise the team towards a direction. You’re bold, and push the boundaries. But then after you launch, things don’t work out as planned, and you need to acknowledge the fact with the team, and then try to pull them in a different direction. It can definitely feel embarrassing in the moment, but you also learn a lot from it too.

Tom: Early in his career, while working at a startup, Tom was encouraged by his Head of Experience to hit the street and interview people. After buying around $300 of prepaid coffees from a local cafe, and approaching people with a coffee for their thoughts, people were so preoccupied and busy, Tom couldn’t even give away the coffee cards.

Brendan: Similar to Tom, an early experience for Brendan involved canvassing a local university to survey students about healthy habits… for Breast Cancer Awareness week. 

Advice for Product Managers early in their career to accelerate their learning?

Tom: There is no perfect way to do product. Holding a (‘right’ way to do product) view usually does not lead to a productive outcome, and instead can prove divisive with your team and/or management. As an alternative, focus on how you can help the company fill the gaps that it may have.

Pearly: You can also create a capability map, plotting competencies from tactical to strategic, and skills from technical to sales and marketing. Then you can assess where you are, and identify which areas need development. 

Brendan: Find a mentor who can help you identify where you need to grow.

When should you seek a mentor, and what should you look for?

Liz: As soon as you start in product!

Brendan: Or even before you get into product. 

Tom: Tom approaches mentorship differently, more transactional rather than a relationship. He has around 15 mentors, who have different experiences and expertise. So depending on what specific advice Tom is after, he will access his most appropriate mentor. 

Are certifications such as CSPO or Pragmatic important?

Pearly & Tom: Can they make you better? Sure, they can help. Especially for interviews. However, are they essential? Probably not. They shouldn’t be definitive. They may, however become the new benchmark in future.

Tom: For individuals, you can mash up information from a variety of sources to get what’s needed. From a corporate (or team) perspective, it can also help to form a common language. 

Brendan: The less dogmatic about how you are certified, the better. If a recruiter has agile or product certification as requirements, then that in itself may be a red flag, as they may value the certification so much. 

What’s a reasonable 90 day plan for a Product Manager who just joined your team?

Pearly: It usually takes substantial time (eg, 6-12 months) before getting a return from a new product manager. You shouldn’t rush in to make changes. Spend the first month observing, and formulating your plans. Don’t fall into the trap of making decisions without any information.

Tom: The best product people are those who have good relationships with their co-workers, as there will be plenty of communication and negotiation ahead. So meet your co-workers.

Also, get closer to the product. Use the product. Sit in with the customer service team. Use the systems that your support team are using. 

Brendan: When you start a new product role, begin with a fact finding mission. What data is available. What are the strategies?

How do you convince senior execs or founders that not everything needs to be in JIRA?

Pearly: I had previously been really strong about not believing in templates. It’s not about templates, but the thinking behind it.

When people don’t know how to communicate effectively with each other, sometimes tooling can reduce collaboration, eg, I work on my tickets, and reassign them instead of communicating. However, standardisation can help create a shared understanding and common language.

Tom: Using Jira, and not fighting the structure can also be freeing. Instead of spending your energy on continuously striving for the perfect template, you can instead focus on actually making better software. 

Brendan: As an agile coach, I do not want people to blindly use the tool or follow a process, without understanding the intent behind it. 

When was a time you killed a product or initiative?

Brendan: Sometimes the strategy evolves, and products (which may have been loved) are no longer aligned with the new direction. Decommissioning can be necessary, and also freeing. It definitely made our developers happier, so they had one less thing to support. 

Tom: At one client, we explored a bill scanning feature – scan a bill, use OCR to read the details, and feed into a rules based engine to derive a comparison. What started as a two week block of development quickly became 6 months of trying to get it to work. But it never worked. There was 0% conversion. It was not only about the time and money spent on this feature, but also the opportunity cost of all the things we were not building, because we were focused on this feature. 

Pearly: When I worked in publishing, one of our products, the Business Review Weekly, was well regarded, however not making any money so we had to decommission the brand and product and created a new Leadership Section to the AFR. It was a great experience because of the amount of work required to decommission such a legacy. 

Why did you get into consulting?

Tom: For me it was about the scope of work, and exposure to so many different companies and industries. Lots of other varieties.

Pearly: I like change, and a way to learn different things. I have the opportunity to observe how product is practised in different ways across different organisations, but also see similar problems.

Brendan: Like the others have mentioned, the variety. But also, personally, it was a lifestyle choice. Being a contractor or permanent employee can sometimes be all encompassing. Whereas consulting allows the freedom to go off the grid and volunteer for a week. 

Where do you see the future of Product Management in 10-15 years?

Brendan: Hopefully there will be much more empowerment. What’s the point of people spending so much time and energy to get close to the problems, and get insights, but are then not empowered to make the decisions? They need to be trusted and empowered to make the decisions.

Pearly: Product Management will become more ingrained at the upper levels. More people will be able to recognise what good product management looks like, and understand the value of being product-led.

Thank you

Thank you to our panellists Tom, Brendan and Pearly for sharing their time and wisdom; to our volunteers, Nosh Darbari and Yau Hui Min; to our host MYOB and our zoom sponsor A Cloud Guru (Pluralsight).

Scaling Product Leadership – June Wrap – Part 1

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Steven Bladeni moved from strategy to product leadership within a large corporate, to leading internal incubators, before transitioning into Head of Product and Chief Operating Officer roles in the startup world. Steven chatted with us, and shared some thoughts on product leadership in corporate and startup environments.

Building the Team

Regardless of the size of your organisation, as you move into product leadership, there are some universal truths – your success now depends on your team. More about team achievements and performance. Less about your personal accolades. 

Your first step is to build your team.

Unless you are starting your team from scratch, in both startups and corporates, you will inherit team members. So you will need to get to know them, and assess their fit. 

Then the differences between corporate and startups start to become more apparent.

Corporates

  • Larger budgets, and ability to hire specialists.
  • More mentoring.
  • Access to support functions, like HR, Legal, etc. 

Startups

  • Limited budgets, and more T-shaped generalists that can span across functions.
  • More hands on training.
  • A lot more do-it-yourself – want to hire? Go write that job ad.

Advice

Get to know your team, their strengths, weaknesses and aspirations. Where are the gaps? Will you fill them with another hire, training or mentoring? If you can, get a specialist for the things that really matter to you.

Create the Right Culture

Now that you’ve put your team together, how will they operate? It’s time to set the culture. Collaboration is almost a given. But how do you create a healthy tension, and ensure it is effective? And does that look different in different organisations?

Collaboration is encouraged, but sometimes too much. Seeking consensus will get you there, but sometimes it will just take a lot longer to get there. 

Corporates

  • Leaders prefer to control, rather than empower. Whether due to governance or legacy, the control and accountability can be hard shackles to break.
  • Challenging the status quo is accepted, within limits. You can design a safe place within your team, but as you move wider, more politics come into play.

Startups

  • The founder cannot do it all themselves, so it is essential to empower staff. Set the team in the right direction, and let them go. 
  • Amongst a small team, people are less likely to question the authority of the founder.

Advice

Trust the person with the most domain knowledge.

Manage your Stakeholders

No matter where you work, there will always be stakeholders to work with. And there will always be some decisions that are made, that you don’t agree with. Whether that be from an executive leadership team, or a founder. Either way, you need to know when to suck it up, and move on. But also get your team to move on.

Corporates

  • There will usually be more stakeholders in corporate. From brand, legal, support, sales, and maybe even the cleaner. 
  • With all these additional stakeholders, there is much more rigor to the decisions. 
  • Slower decisions

Startups

  • Although there may be fewer stakeholders in a startup, it could be just one key stakeholder – the CEO or Founder, who is passionate about the product, and with strong opinions of what and how things should be done.
  • Less process and rigour, which can make for faster decisions.

Which path is better?

There’s no right or wrong answer here. Both corporate and startups have their benefits and drawbacks. 

Corporate environments can give you the opportunity to learn from more experienced leaders, expand your toolkit and build good habits. Startups allow you to utilise your toolkit, and embed product thinking at an early stage of a company, and take it to the next level. 

It’s more a question of which is a better fit for you, the stage in your career and what you are looking for to be fulfilled.

Thanks again to Steven for sharing the insights!

Resources

You can see the slides from the session and below is the video. Plus find our summary of our other speaker, Claire Sawyers, on how to land a product job in a startup.

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Up Next:

Our next session is this Thursday June 25th when we team up with Leading the Product for their lightning talk pitch fest! It’s too late to put your hand up to pitch your idea though it’s a great evening to support your fellow product people and get an idea about what it’s like to speak at LTP. RSVP now!

Getting more women to present at conferences – Product Camp 2019

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Sarah Mitchell

By Natalie Yan-Chatonsky

Sarah Mitchell, the champion for Leading the Product (LTP) Melbourne conference, asked the ProductCamp Melbourne community how she can pave the way for more women to speak at the conference.

In curating the speakers, she’s found there’s no shortage of local and international men keen to snap up the opportunity but female speakers are much harder to come by. 

Sarah’s goal is to curate a diverse group of speakers to make it the best possible conference. Even after 5 years of LTP, it continues to be a challenge to get more female thought-leaders to agree to speak when invited, let alone respond to her call for applications to presenters.

She asked the group for their thoughts on how we can encourage more female product managers can step up and speak publicly. 

We had a robust conversation which clearly highlighted that many women in the product management community would love the opportunity to present but need some support in the months and years leading up to being able to speak at a conference with a big audience.

What is holding women back from talking? 

The discussion group shared their views on the challenges for women to be in a position to speak at a conference:

  • Imposter syndrome – people are worried about whether their topic is good enough and/or relevant to the audience.
  • Perfectionism – feel that they may not have the authority to talk so don’t even feel brave enough to initiate a conversation in a smaller forum. For as long as they don’t speak up even at work, then they will never be ready to advance to speak at a meetup or conference.
  • Anxiety and fear of public speaking – some expressed that they were unsure about how to conquer their fears to ‘go for it’. 
  • Lack of experience – without videos or a history of previous speaking engagements makes it harder to get their initial speaking opportunities.
  • Lack of awareness – that there’s an open call for speakers for many conferences – ideally they get advance notice and know that they will have plenty of support and opportunity to practice in a safe environment.
  • Prioritising other activities – not having enough time to hone the craft of public speaking.
  • Unaware what they need to do to improve their public speaking skills – if they don’t get feedback on why they didn’t get invited or their presentation proposal didn’t get accepted, they end up ruminating on all the possible reasons that could be wrong with them, which doesn’t encourage them to keep finding new opportunities to speak.
  • Can’t find a mentor – would like to find someone to learn from but don’t know how to get one that’s right for them or willing to invest time in helping them improve their public speaking.

Iva Biva, a service designer who has been designing a solution to get more women involved in sport saw the parallels between women’s participation in sport with participation as speakers at conferences. She said that it’s the anxiety that’s stopping women from participating – the self-doubt and feeling that they are not good enough.

Here are some of the suggestions that the group came up with on how to address the above challenges:

  • Small support groups – Create a safe and supportive spaces for women to present their ideas in front of a small audience, as well as the opportunity to video and watch themselves 
  • Model examples – Increase opportunities for women to see other women speak.
  • Co-present – to take the pressure off a novice speaker as they build up their confidence and ability.
  • More guidance – conference/meetup organisers need to provide more guidance on what they are looking for, how to come up with topics that would be appealing to their audiences and specific feedback to those who missed out on how they can improve and reapply next time.
  • Mentoring – make it easier for people to find suitable mentors that will help them improve and affirm that they are on the right track to presenting well in front of an audience. 
  • Gain experience outside work through volunteering and pro bono projects.

Opportunities to get practice

The following groups provide lots of speaking opportunities:

Continue the conversation on the channel that we’ve just started:

Product Anonymous Slack Channel ->  #gettalking