To end our 2025 sessions, let’s talk about something we all experience at some point – burnout.
In this hands-on session we’ll help you spot burnout before it happens, and put a system in place that will help you avoid it.
Dr Helen Lawson Williams & Dr Navin Keswani from TANK will explore the four elements of the system that drive burnout, and guide you through building a clear view of how these elements show up in your own life. Working from this starting point, we’ll then identify which aspects of the system you would most like to adjust, how to judge whether your adjustments are working, and how to keep improving your system over time.
By the end of the session, you will have a working prototype of your own, personalised anti-burnout system.
Our Speakers:
Dr Helen Lawson Williams: An organisational psychologist by training, Helen has spent 20 years leading teams across consulting, corporate, not-for-profit and start-ups. With lived experience of burnout, she has coached hundreds of people and teams to do their best work while looking after their wellbeing. She co-founded TANK to scale that impact, based on the belief that burnout is preventable, and that the right path out leads towards flourishing.
Dr Navin Keswani: Navin is a software engineer and functional programmer with deep experience in startups and early-stage product development and delivery. In co-founding TANK, his goal is to end burnout, starting with product engineers, designers, and managers. In a former life he was a mathematician.
Our Sponsors:
Revity: Revity helps startups, scaleups and established organisations deliver product-led quality software outcomes. We partner with businesses to build high-performing teams, uplift engineering capability, and deliver product outcomes that last beyond the project.From applied AI and mobile apps to global expansion and customer lifecycle platforms, we focus on practical, scalable solutions that drive business value.At Revity, we don’t just deliver projects, we empower teams to learn by doing, so organisations grow stronger with every engagement.
Amplitude: We help companies build better products. | We help companies unlock the power of their products.
We all know there’s a lot of hype around Ai and one of the more recent developments has been the ‘Ai PM’. What is an ‘ai PM’ and how can you become one – or are you already one?
Li Xia, is a product person who’s been building Sondar.ai, his own startup (with ai), and shared a bit of his journey plus broke out 3 different ways to view the ‘ai pm’.
Thank you Li for this fantastic talk including great practical examples of what you’ve been learning and how you’ve been using it within your product!
Session Wrap Up:
Adapting a framework from Amar Khan, Li sees the Ai Product Manager as actually 3 different roles.
The Prompt Master
This type of Ai PM use Ai tools to make their existing job easier, faster, more efficient. This could be helping with document creation, prototyping, synthesis, to help brainstorm and more. Based on the show of hands in the room, we’re almost all ai PMs using this lens.
The Foundational Model PM
These are the PMs that work for organisations like OpenAi, Google, Anthropic, etc and build the core tech that others build on. When we’re using the LLMs and APIs like ChatGPT or Claude, we’re building on the work that these product people have made possible.
The Builder
The Builder Ai PM is responsible for creating ai features or products using those off the shelf foundational models to solve our customer problems.
How to move from Prompt Master to Builder
This is where a skill set change is needed and Li stepped us through a playbook of what he’s learned from while working in his startup – sort of like creating your own Iron Man suit.
Setup your Ai Lab
A conversational ai tool like ChatGPT is like driving a car with adaptive cruise control where the computer makes most of the decisions. To truly build, you must use developer tools which let you change the settings and all the knobs that are in the car to adapt them to what you need.
To to so, you need to understand the limitations of the tech, the strengths & weaknesses of the LLM model, tweak the settings, know the cost and drive the output (ie JSON objects).
Li suggests getting hands on with these tools is needed so you can communicate better with your tech team and have a better understanding of constraints.
Build your Ai Brain
The base ai model is a machine without personality or direction. It’s your job to give it a brain, a voice & a personality.
You can do this via system prompts and guardrails which is achieved via system prompts. Li showed us some of the prompts he’s using for functionality within his startup, Sondar.ai. The part of Sondar Li shared wants the system to behave as if it’s a senior UX researcher coach. The prompt defines that persona, ensures it has key context questions and uses specific methodologies .
Because building ai experiences are non-deterministic, it may answer in different ways depending on the input which requires rapid iteration.
Instead of PRDs or similar, Li has been writing a ‘prompt spec’ which he gives to the engineering team. This spec details system prompts, parameters and desired outputs. Sample input and those expected outputs are key.
Give Ai its Senses
Dynamic data is the ‘secret sauce’ – prompting is only half of the story.
While everyone has access to the same foundational models, it’s the unique experience you provide in the product that makes it valuable. In order to do that, enriching the ai with your product’s valuable data is how you differentiate your product.
In Sondar, there’s a ‘Ask Ai’ feature which lets you important & transcribes customer interviews so you can talk to your data to get answers & quotes.
Don’t forget about personalising by using dynamic data valriables like names or other context.
Li found learning simple SQL queries to retrieve data and understand popular data formats like JSON & Markdown enabled him to move faster by getting the data he needed to progress without needing to wait on developers to help.
Takeaways
There’s different ways to define an ‘ai pm’
You don’t need a PhD to work in this space – focus on building practical skills aka your Iron Man suit
Having some technical skills will benefit and help you build trust with your tech team. Being able to query data & understanding API calls are at the top of that list.
OUR SPONSOR
Our wonderful sponsors for the evening – Revity!!!
Photo by Ellie Care
Revity helps startups, scaleups and established organisations deliver product-led quality software outcomes. We partner with businesses to build high-performing teams, uplift engineering capability, and deliver product outcomes that last beyond the project. From applied AI and mobile apps to global expansion and customer lifecycle platforms, we focus on practical, scalable solutions that drive business value. At Revity, we don’t just deliver projects, we empower teams to learn by doing, so organisations grow stronger with every engagement. Follow on Linkedin
A talk with practical advice on how to set up your systems, team, vision, and roadmap — so you can deliver impact, while staying sane.
Whether you’re starting fresh in a new PM role or have been in your seat for years and need to reset how you work – this is for you. In this session, we’ll share a practical roadmap for how to onboard as a PM in a way that builds sustainable success, covering:
Mindset — what you need to know about yourself, why and how to keep a work journal
Vision — step-by-step guide to creating a vision and roadmap for your team, and keep it going
Systems — Slack, JIRA, documentation and managing the general firehose of information
Relationships — building trust with stakeholders
Sustainable success — what this could look like and how it’s actually not that elusive
Our Speaker:
Having worked at 4 different SaaS companies in a PM role over the last decade, Pari Nahata brings her learnings of how to effectively onboard and hit the ground running at any PM role. Currently a Senior PM at Zapier, working fully remotely, she brings insights on how to set up your own systems to manage info overload, how to build trust quickly and how to hit the ground running asap. More importantly, she is invested in how to do this without going crazy and feeling burnt out in the long run.
In her spare time Pari enjoys making stuff with pictures and words, improvising and exploring new brunch spots.
Our Sponsor:
Kraken is the world’s only proven, end-to-end operating system for utilities’ digitalization and transformation, trusted by global energy giants like EDF Energy, E.ON Next, Octopus Energy, Origin and Tokyo Gas.
Headquartered in London and New York, Kraken manages over 70 million accounts, over 45 GW of power – from off-shore wind to grid-scale batteries – and over 300,000 consumer devices such as electric cars and charging stations. The platform’s advanced data and AI capabilities automate much of the energy supply chain to allow outstanding service and efficiency. These advances have redefined the utilities sector, driving a 30-fold increase in new product innovations for partners, top consumer rankings and hundreds of millions of dollars in operational savings.
Kraken’s cloud-based architecture is uniquely adaptable and scalable, proven by an unparalleled track record in seamless, on-time migrations and enabling its successful expansion into water and other verticals.
There continues to be a LOT of hype around ai and an ‘ai pm’.
Doesn’t matter if you’re looking to upskill for your current role or next – or out there actively searching – this talk is for you.
Some of the areas that will be covered include: the difference between building models vs building ai enabled features and incorporating into their workflows.
Plenty of time for Q&A so bring your curiosity. We’ll see you there!
Successful products are built on a foundation of a robust User Research & Product Discovery processes. Yet, as product teams, we’re constantly balancing an overwhelming workload. Juggling discovery alongside delivery is a real challenge! I live this reality daily and understand just how tough it can be to keep discovery going while pushing forward on everything else.
My mission with Sondar.Ai is to make continuous discovery accessible and sustainable, enabling more teams to make swift, confident decisions grounded in customer needs.
Revity helps startups, scaleups and established organisations deliver product-led quality software outcomes. We partner with businesses to build high-performing teams, uplift engineering capability, and deliver product outcomes that last beyond the project. From applied AI and mobile apps to global expansion and customer lifecycle platforms, we focus on practical, scalable solutions that drive business value. At Revity, we don’t just deliver projects, we empower teams to learn by doing, so organisations grow stronger with every engagement. Follow on Linkedin
We’re about 6 weeks away from Saturday, August 16th – Product Camp!!!
We’ll be kicking off at 9am sharp for a full day of activities, learning, food and fun. Plus an after party once we wrap up around 4:30pm. See the Camp website for pix from previous years & additional info.
Product Camp is run as an ‘unconference’ which means the majority of the talks are voted on by the attendees. We have a pitch session in the morning & then everyone gets to vote.
Want to give a talk or lead a discussion? Get your ideas in early so we can promote you on the website & socials! More info here: https://bit.ly/pcamptalks2025
Want to volunteer and help make the day amazing? Jump on the Product Anonymous slack and reach out in the #product-camp channel.
Camp is not possible without these amazing sponsors!
Thank you to our host – Seek! SEEK has been helping Australians live more fulfilling and productive working lives for 27 years. SEEK is a diverse group of companies, comprised of a strong portfolio of online employment, educational, commercial and volunteer businesses. As a market leader in online employment marketplaces that span ten countries across Asia Pacific and Latin America, SEEK makes a positive contribution to people’s lives on a global scale.
Thank you Mixpanel! Mixpanel is a modern digital analytics platform built to help companies move faster, grow smarter, and deliver better experiences at scale. Designed for product, marketing, and data teams, Mixpanel makes it easy to analyze user behavior in real time, measure the impact of digital experiences, and tie product decisions directly to business outcomes like revenue, retention, and engagement. With intuitive self-serve reporting, strong data governance, and flexible integrations with modern data stacks, Mixpanel empowers enterprises to break down data silos, foster a culture of data-driven decision-making, and scale confidently. Thousands of leading companies—including in fintech, healthcare, media, and SaaS—use Mixpanel to turn data into a competitive advantage. Visit mixpanel.com to learn more.
Welcome Octopus Deploy! Octopus Deploy makes it easy to deliver software to Kubernetes, multi-cloud, on-prem infrastructure, and anywhere else. Automate the release, deployment, and operations of your software with a tool that can handle CD at scale in ways no other tool can.
Welcome ROLLER! ROLLER’s vision is to help create experiences that bring joy and happiness to the world. We do this by building modern technology for leisure and attractions businesses, helping them to deliver amazing experiences for their guests.
Thank you Everest! Everest Engineering helps clients step into the future by designing, building and scaling smarter digital products, delivered by trusted experts in product, design, engineering and AI. Smarter products, powered by AI. Built with people you can trust.
Welcome The Outlook! The Outlook is a conference and events organisation based in Melbourne, Australia. We produce immersive, curated experiences that bring Australian creatives, innovators, and leaders together to discuss, connect, and learn. We’re optimistic about the future and can’t wait for what’s
Once a year we do a set of short talks ie “lightning talk” style, where you learn a lot in a short time and a bit of variety on the topic from each speaker.
Come along for these great talks and support our 4 wonderful speakers (bios below):
Hello From the Other Side – Ana Rowe – Product Managers often say the C level just doesn’t understand. What does it look like when you reach the level and the tables are turned? What does the C level want to see from product? Ana has moved from Product to COO & is here to give us the low down.
My Product Companion – Zain Franciscus – After experimenting with various ai tools to help simplify his work, Zain will share how he’s using several small Ai assistants via Relevance Ai and demo how they function. Will they ever replace his role? You’ll find out in this talk.
Taste, Trust and Craft – Jithesh Ramesh – Part of raising children is embedding morals and values so they are good humans who add value to society. How are we making the world better with Ai and the tools at our disposal?
Top (Recent) Lessons – Roanna Gunaratnam – PMs have to keep learning!
This is a self-funded event – no sponsor for this one. However, we’re in our own room upstairs at the Imperial Hotel. You’ll be able to buy your own food and drink at the venue & the room has it’s own bar.
Ana Rowe: Ana has been a leader and passionate advocate in the product management industry for over 20 years. She began her product career at SEEK during its start-up days and has since shaped product strategy at organisations like REA, A Cloud Guru and more, both as an in-house leader and as a Principal Product Consultant at Thoughtworks. Always drawn to complex problems and growth opportunities, Ana stepped into the role of COO 18 months ago, bringing her product mindset and transformational principles to broader operational leadership.
Jithesh Ramesh: I strive to help businesses understand the most valuable aspects of design based on user expectations. I encourage teams to prioritize the user’s experience with products to boost adoption and adherence. https://ditonium.studio/about
Zainul Franciscus: Hey there, I’m Zain. As a Product Manager in Melbourne, I love connecting with local communities. I’m involved with Product Anonymous. You’ll likely spot me at their dumpling meetups or attending one of their fantastic talks. I’m also supporting Melbourne’s startup community, helping founders shaping their visions into products.
Roanna Gunaratnam: Roanna specialises in SaaS products and brings a pragmatic & tenacious approach with strong commercial skills.
In a world where technology, social media and data overload continuously reshape how we think and behave, understanding human behaviour has never been more complex – or more critical.
As product teams face increasing pressure to do more with less, many are turning to AI to speed up research, reduce synthesis fatigue and make sense of the chaos.
But can AI truly decode human nuance? When should we lean on it? When should we trust our instincts?
This talk explores the messy middle ground between automation and intuition. We’ll discuss
framing sharper research questions
recognise where AI can help – and when it can’t
practice synthesis techniques that balance speed with depth
impact of cognitive bias, interview quality & social complexity
why getting closer to real insight today requires both human empathy and machine logic
This conversation will give you practical tools to make your research smarter, more meaningful and won’t lose the humanity behind the data.
Kath Rochjadi is a design anthropologist, and forensic behavioural scientist with decades of experience working at the intersection of design, human behaviour and strategic research. She’s known for uncovering deep insights in complex high-stakes environments and her work spans healthcare, financial services, and government sectors.
Kath brings a unique lens grounded in anthropology and behavioural science to help organisations decode human complexity – especially in systems shaped by trauma, technology and social influence. Her approach blends critical thinking with practical research application, focusing on inclusive design, ethical practice and creating solutions that genuinely reflect human needs.
Our host for the evening:
Lyssna is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love.
What a February 2025 talk on digital sustainability revealed about the hidden environmental cost of the tools we build and use every day.
When we talk about sustainability in tech circles, the conversation usually drifts toward electric vehicles, renewable energy and corporate net-zero pledges. Rarely do we turn the lens on ourselves – on the Jira boards we manage, the SaaS platforms we ship and the AI queries we fire off a dozen times a day.
That’s exactly what our digital sustainability advocate KB (Katherine) Buzza set out to change at the Product Anonymous Melbourne meetup, armed with a copy of Tom Greenwood’s Sustainable Web Design and a lot of inconvenient data.
The message? Sustainability isn’t just an environmental issue. It’s a product problem – and product people are uniquely positioned to fix it.
The Sector We Don’t Talk About
Most of us are vaguely aware that data centers use energy. Few of us know the scale.
Research from Ericsson and university partners found that the information and communication technology (ICT) sector consumed around 4% of global electricity in 2020, accounting for 1.4% of global greenhouse gas emissions. That figure is projected to climb to 15% of global electricity by 2030 – driven by AI, surging data center demand and the sheer proliferation of devices.
A recent study from the French research organisation GreenIT.fr breaks down where that footprint actually lives:
60% comes from end-user devices – manufacturing, purchasing and running our phones, computers and (perhaps surprisingly) televisions
20% from networks
20% from data centers
The manufacturing and embodied carbon of our hardware is the single biggest lever. Not the cloud. Not the server. The device sitting on your desk.
This reframes the conversation entirely. The greenest phone isn’t the one with the best energy-efficiency rating – it’s the one you didn’t buy.
“The Cloud Is Material and Computation Is Metabolic”
Cloud anthropologist Stephen Gonzalez put it plainly: the language around cloud services has obscured the physical reality of information storage, creating a fantasy of infinite, weightless abundance.
There are no fluffy cumulus clouds holding your data. There are warehouses full of humming servers, cooled by enormous quantities of water, powered by electricity that may or may not come from renewable sources – often located thousands of kilometres from the users they serve.
Every query, every file upload, every forgotten duplicate in your S3 bucket has a material cost.
The AI Question Nobody Wants to Answer
Generative AI has supercharged this problem – and the companies building it aren’t being transparent about it.
None of the major generative AI providers have published clear environmental commitments. In their absence, a Washington Post study offered a useful proxy: generating a 100-word response via ChatGPT consumes approximately 500ml of water and the equivalent energy of leaving an LED light on for an hour.
That’s per query.
For teams that have integrated AI into their daily workflows – code review, documentation, customer support, sprint planning – the cumulative impact is worth thinking about seriously.
Big Tech’s Report Card
The talk took a candid look at four of the most common tech suppliers in the product world:
Microsoft Azure makes bold commitments – carbon negative by 2030, removing all historical emissions by 2050. But a former senior sustainability lead recently left the company citing a fundamental contradiction: Microsoft’s custom cloud work for fossil fuel companies is actively enabling greater extraction, potentially exceeding any carbon savings the company achieves elsewhere. Opening three new data centers a week compounds the challenge.
OpenAI has made no meaningful environmental commitments. Full stop.
AWS takes a more measured approach – fewer sweeping claims, but genuinely useful resources for builders who want to make greener architectural choices. Worth exploring if you’re making infrastructure decisions.
Atlassian earns the gold star. Their sustainability strategy document (cheekily titled Don’t F** the Planet*) is transparent, detailed and backed by action – including paying employees to use green energy at home and building Atlassian Central in Sydney, set to be one of the tallest timber-framed buildings in the world.
The Green Software Foundation’s Six Principles
For teams ready to embed sustainability into their practice, the Green Software Foundation offers a practical framework:
Carbon efficiency – emit the least greenhouse gases possible for any given task
Energy efficiency – use the least energy to perform that task
Carbon awareness – schedule compute-intensive work when the grid is running on cleaner energy
Hardware efficiency – minimise embodied carbon by extending device lifespans and avoiding unnecessary hardware
Measurement – you can’t improve what you can’t measure
Climate commitments – understand the actual mechanism behind any carbon reduction claim, not just the marketing
These aren’t abstract ideals. They’re engineering and product decisions that most teams already make – just without sustainability as a criterion.
What Product Teams Can Do Right Now
Here’s where this becomes an action list, not just a lecture.
Hardware and E-waste
Extend device refresh cycles. Fight the instinct to push features that demand newer hardware.
Repair over replace – a new battery costs less than a new laptop, in every sense.
Dispose of E-waste responsibly. In Victoria, putting E-waste in landfill is illegal. Are your organisation’s policies keeping up?
Measure how much E-waste your organisation generates annually.
Data storage
Encourage a “digital spring clean” – delete what’s not needed, manage duplicates and archive rather than actively store stale data.
Audit dead customer accounts. They’re a security liability and an unnecessary load on your infrastructure.
Renewable energy
Ask whether your infrastructure runs on renewable energy. If you have a choice of cloud region, it’s worth factoring in.
Low-carbon design and development
Reuse and repurpose content and code rather than generating from scratch.
Choose efficient file formats.
Consider the environmental footprint of your coding language choices – there’s a real hierarchy and it matters at scale.
Ask where your data center is relative to your users. Proximity reduces latency and transmission energy.
Supplier interrogation
Before renewing contracts with major cloud or SaaS providers, ask about their environmental strategy. Request transparency on water and energy consumption. The question alone shifts incentives.
The Business Case Is Already There
This isn’t just good ethics – it’s good engineering.
Sustainable software tends to be efficient software: leaner, faster, cheaper to run and more resilient. The principles that reduce carbon footprint also reduce infrastructure costs, tighten security posture and improve development velocity.
Sustainability, framed correctly, is a performance enhancer.
Product managers and developers sit at the intersection of every decision that determines a product’s environmental impact – from the infrastructure it runs on, to the features that drive device obsolescence, to the AI tools baked into the workflow. That’s not a burden. That’s leverage.
The question isn’t whether the tech sector will need to confront its environmental footprint. It will. The question is whether product teams will lead that conversation – or be dragged into it.
KB (Katherine) Buzza’s career begun in marketing before embarking on a journey to discover how business can drive positive environmental and social change. Having worked across sectors, she has maintained a passion for sharing knowledge and climate positive solutions.
As a product manager for carbon account software company Climate Zero, she wants to keep expanding the conversation about sustainability in tech beyond data centres and decisions outside of our control.
Our Wonderful Host:
Chargefox is part of the AMS Group. Every day thousands of drivers charge their vehicle on the Chargefox network – the largest and fastest growing EV charging network in Australia. We’re owned and operated by the NRMA, RACV, RACQ, RAA, RAC and RACT. The same companies supporting drivers for over 100 years https://www.chargefox.com/
Our March meetup topic was ideation & collaboration – but the real focus was having small groups of attendees get hands on experience by using a specific method – Crazy 8s!
It was a super rainy night in Melbourne! Thank you everyone for attending – including a few folks who were absolutely drenched when they showed up!
The Talk
When we’re looking to innovate or problem solve, it’s easy to get stuck into our existing scenarios. How can we break out of this? How can we, and how can we help our teams, think in new ways?
One exercise that can be used to quickly come up with new ideas is Crazy 8s.
Crazy Eights is a brainstorming technique designed to rapidly generate a wide array of ideas within a constrained timeframe.
Lucy explained it’s a mix of convergent & divergent thinking plus has an element of prioritisation that helps you narrow scope. It’s a very time efficient method and that timeboxing helps you to not overthink ideas and focuses us to think outside the box.
Since Crazy 8s challenges individuals to sketch eight distinct ideas in eight minutes. This fast-paced exercise promotes quick thinking and minimises the tendency to dismiss unconventional ideas, fostering a creative and uninhibited environment. It’s especially useful for teams aiming to push the boundaries of conventional thinking and explore a broad spectrum of possibilities.
When to Use Crazy Eights
Lucy likes to use Crazy 8s when
We know what we are doing but wondering how do we design the right thing in the right way
When you have a lot of subject matter experts / stakeholders and want to include them
When you are creatively blocked or not sure how to solve the problem
Benefits of Crazy Eights
Implementing Crazy Eights in brainstorming sessions offers several advantages:
Encourages Creativity: The rapid pace and emphasis on quantity help bypass mental blocks, allowing creative ideas to emerge.
Inclusive Participation: By providing a structured yet open framework, all team members can contribute, ensuring a diverse range of perspectives. The individual brainstorming assists with the ‘loudest voice in the room’ problem.
Efficient Ideation: The time-boxed nature ensures that sessions are productive and focused, yielding a substantial number of ideas in a short period.
How to Conduct a Crazy Eights Session
Divide into small groups of 3-4
State your challenge: Make sure everyone knows what the problem or challenge you’re working on
Prepare the Template: Surprise! There is no fancy ‘template’. Just take some paper and fold in so you have 8 boxes!
Start the Timer: Allocate 1 minute for participants to sketch their idea. Do this 8 times so everyone has 8 sketches, ensuring a brisk and focused session. Even though people are divided up in groups, this is an individual task. AND sketching is the idea! Not words!
Have each group share & discuss their sketches: Each person in the group explains their 8 sketches
Each group should vote on the group’s ideas. What 1 idea would you like to move forward with?
Time Management: Assign a timekeeper to provide regular updates, helping participants allocate their time effectively across all eight sketches.
Iterate as Needed: Repeat the process to delve deeper into promising ideas or explore new directions.You can take the top 3 and continue to build on them. You can get all the groups to vote. Keep collaborating & iterating.
But wait! Before you start…
Steve and Lucy added a new twist to Crazy 8s as a warm up – first we needed to get out all the BAD ideas for the topics. Since this was a warm up – we did 4 minutes with a bad idea per minute. We needed to exorcise all those bad ideas!
You put down all the crazy stuff in there (we had lots of groups talk about burning things… hilariously). Interestingly, it’s good to put down ideas that have already been done – because that is a bad idea to pursue. People in each group shared their bad ideas with each other.This was good practice for the real session.
With a brand new A4 page (folded thrice) – we had 8 squares. Personally, I found the 6th box the hardest to fill – but that’s where real growth comes. And that includes the art of possible.
The best part is the voting mechanism – because that depends on what each group selects – which changes the outcomes as well. Another important aspect to remember when using this technique!
Lucy Serret is a passionate problem solver and inclusive design practitioner with 6 years of experience in agencies and startups. She specialises in end-to-end solutions, including research, design strategy, and accessible product delivery. Her commitment to accessibility, research, and design drives her to ask the big questions and challenge assumptions through creative problem solving
Steve Bauer is the Chief Product Officer at 1Breadcrumb, master of festivities at Product Camp Melbourne and owns many articles of clothing emblazoned with flamingos.
Our wonderful hosts and sponsor:
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, now expanded all over the world.
Join us Thursday March 20th to have a chat and play about ideation & collaboration.
We’ll be working in groups to do a fast interactive activity you can use to boost team ideation & collaboration. Steve Bauer will be facilitating the session using a method which helps teams make rapid decisions by fostering creative & divergent thinking. Steve did a similar session last year around value props & is back by popular demand!
Bio: Steve Bauer is the Chief Product Officer at 1Breadcrumb, master of festivities at Product Camp Melbourne and owns many articles of clothing emblazoned with flamingos.
Lucy Serret is a passionate problem solver and inclusive design practitioner with 6 years of experience in agencies and startups. She specialises in end-to-end solutions, including research, design strategy, and accessible product delivery. Her commitment to accessibility, research, and design drives her to ask the big questions and challenge assumptions through creative problem solving
Our wonderful hosts and sponsor: Zendesk! It’s great to be back at Zendesk! Please note! This is a different location to previous years!
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, now expanded all over the world.
