So You Want to Be a Product Manager: Lessons From the People Who’ve Done It – Wrap Up

A panel of early-career product managers got refreshingly honest about breaking into the role, debunking the myths, and surviving the first 90 days.


There’s a version of product management that lives in LinkedIn posts and job descriptions — the PM as visionary, strategist, and “CEO of the product.” Then there’s the version that actually exists: messy, rewarding, full of questions you don’t know how to ask yet, and occasionally including a LinkedIn photo of your dog.

At a recent Product Anon event, a panel of practitioners at the beginning of their product careers sat down to talk through what it really looks like to get into PM — and what nobody tells you once you’re there. The conversation ranged from career pivots and 65-job-application marathons to the moment you realise you are absolutely not, in fact, the CEO of anything.

Here’s what they had to say.


The Winding Road In

None of the three panellists arrived at product management via a straight line. That, it turns out, is very much the norm.

Hugh Osbourne, who has been a product manager for around two years at a startup — where he also wears the hat of UI/UX designer — came from four years in design. His entry was less a deliberate pivot than an act of self-preservation. “I was sick of being told what to do,” he said, “which is a terrible place to be in a small startup working directly with a founder.” His solution was to push until the founder gave him the product manager title while he kept the design responsibilities too. The upside: “I got to tell myself what to do.”

Jane (Ryan) Card, an Associate Product Manager who spent a year at Delphi before moving on, came from a people and culture background — change management, learning and development, organisational transformation. What drove her towards product was a creeping sense of distance from the end user. “I felt really far removed from the customer,” she said. “I can say that my customers were employees, but I felt like something was missing.” Seeing colleagues do CX and innovation work was the tipping point. “That’s the shit that I want to be doing. That type of work is cool and fun and interesting.”

Heike Radlanski, now a product manager at Expert360, a talent-matching platform, came through digital marketing. She had stumbled into a product owner role within her marketing position and enjoyed it — but it was a career break that crystalised the decision. “After that, I was like, I need a job. I don’t want to go back to marketing. I think I want to go into product management.” What appealed was the cross-functional nature of the work, the focus on uncovering real user needs, and the shift from promoting a solution to actually being part of building one. “In digital marketing, you’re promoting a solution — you’re not necessarily part of the solution,” she said. “I wanted to be part of finding problems and defining solutions.”


Getting the First Role: More Grunt Than Glory

If there’s a theme running through the “how did you actually land it?” conversation, it’s this: persistence, networking, and a willingness to play a long game.

Jane took a strategic approach from the start. She joined a government-funded Digital Jobs Program that offered career coaching, tuition, and an internship. But the real breakthrough came from showing up — genuinely and consistently. She built her network, had coffee chats, and eventually posted on LinkedIn with a photo of her and her dog. “Everyone loves a good dog,” she said, “but through that I was introduced to 20 or 30 different people.” One of those connections was a VP of Product who, a month later, reached out about an open role. It had been listed as Senior Product Manager — too senior — but was reclassified as an Associate PM role to make it work. “About 90% of the jobs I’ve had have been in the hidden job market,” Jane said. “So keep being curious.”

Carrie’s path was more grinding. She wrote approximately 65 applications. She did a product management course. She had coffee chats. “I don’t necessarily think the course really helped, but it was interesting,” she said. “I didn’t get the impression that whoever interviewed me cared about the fact that I got this course.” Towards the end, hope was fading — she was about to walk into a digital marketing interview when a contract PM role came through. “Don’t give up. Keep going. You’ll eventually get to land the role.”

Both emphasised the value of translating previous experience deliberately. Carrie highlighted product communications as something her marketing background gave her real fluency in — something she noted that many PMs deprioritise. “Product comms is, quite surprisingly, not something that’s well done in a lot of products. It’s like the last thing product managers really get to.” Jane pointed to the transferable power of collaboration, stakeholder management, and navigating organisational complexity. Her advice: ask people in product roles what they actually look for when hiring. “It’s a pretty good chance you’ve probably got some of those skills already.”


The Biggest Misconceptions

This was where the panel got most candid.

Hugh arrived thinking product management meant making decisions — that he’d finally get to be the one calling the shots, in contrast to his years as a designer being handed requirements. The reality was a recalibration. “Thinking that I was the person slamming my fist and saying ‘this is what we’re going to do’ was wildly incorrect,” he said. “It is a discussion in which you are one person.” Product, he found, is far more democratic than autocratic — and the further he got from a founder-led context, the more that became apparent.

Carrie had absorbed the familiar line that “the PM is the CEO of the product.” She now considers that one of the more damaging myths in the discipline. “There’s some stuff that’s really fun, and there’s also some really shit stuff too,” she said. The grunt work is real. Time is always short. “You’ve never going to have enough time to put stuff in the backlog” — something her people manager delivered not as bad news, but as a matter-of-fact welcome to the job.

Jane had done the reading, taken the courses, loaded up on frameworks. She expected that preparation to translate into clear, applicable answers. It didn’t, quite. “There are frameworks out there — some of them are great — but you won’t likely be in a situation where you can apply something that’s written in a book to a situation and have that work.” Product management can feel circular, iterative, and messy in ways that no framework fully anticipates. Learning something new often means going back to the drawing board. “I just didn’t expect that as much to be the case.”


Advice for the First 90 Days

The closing question — what would you do differently in your first 90 days? — produced some of the sharpest advice of the night.

Carrie would start asking hard questions earlier. “Not easy questions, but maybe some challenging questions — or you have to ask the same question over and over because you don’t get the answer and you might need to reframe it.” Sitting with that discomfort is part of the job, and the sooner you practice it, the better. She’d also lean harder on the cross-functional team. “You don’t need to figure it all out on your own. If you’re working with engineers or designers who have worked with product managers before — ask them what worked and what didn’t.”

Jane would spend the onboarding period talking to customers as aggressively as possible. “Spend that time getting to know your customers.” She’d also invest deliberately in meeting people across the organisation — not just to be sociable, but to understand what’s keeping people up at night and where the real points of friction are. “Getting genuinely to know people across the business, but also what are some of the things that are really important to them and their challenges.”

Hugh offered the contrarian take: get outside the organisation entirely. The risk of spending your onboarding learning “how to do product the X-company way” is that you absorb one approach as if it were the only approach. “There are so many different ways to do product,” he said. “Experience how other people approach it, and see very different ways of solving those problems.” Events like Product Camp, he suggested (with a self-aware shameless plug), are one way to do exactly that.


The Thread Running Through All of It

What ties these three stories together isn’t a common background or a tidy career arc — it’s a pattern of deliberate curiosity. Each of them noticed something that wasn’t working, started asking questions, found people willing to talk, and kept going longer than felt comfortable.

Product management, it turns out, selects for exactly that. Not the person with the best instinct for decisions, or the one who’s read the most books, or the one who can apply the most frameworks. The person who asks the awkward question, reframes it when the first answer doesn’t land, and builds a picture from the ground up.

That, at least, is something you can start practising before you even have the job title.

Level Up with a Bespoke Product Management Capability Framework – Feb 2023 Wrap

Photo courtesy of Yau Min

When Aaron Hardy first moved into a product leader role at PageUp, he needed to take stock of the situation, and work out where to focus his efforts first. Were there changes to make to the product? Did they have an adequate strategy to guide them? Or should he begin with his team?

After speaking with his new team, one area Aaron identified as lacking was a capability framework or career ladder. How were the team to know how they were performing? What steps would they need to take to move to the next level?

The team had already been through multiple restructures, with various leaders coming and going. And with that, each time the team would inevitably end up having to explain what they did, what value they brought, and justify why they were needed on the team. Would he put them through that all again?

Taking inspiration from Ben Horowitz (and Jim Barksdale) Aaron decided to start with his people.

"We take care of people, the products, and the profits - in that order" Ben Horowitz.

Step 1: Researching Capability Frameworks 

Before jumping straight in to create his own capability map, Aaron researched the existing frameworks already available. And there were plenty out there. However, none of them quite fit what he was looking for. 

  • Intercom’s framework has been shared quite extensively, and does a great job to show how to level up as a product manager. However, they have a very different business model, making it difficult to apply to PageUp.
  • The Association of Product Professionals had a good structure, demonstrating external (market) vs internal (operational) aspects. However, it was a little too heavy for what they needed. Aaron needed something simpler for his team to use.
  • Pragmatic Marketing Framework: Looking outside of direct product management, Pragmatic gives a good visual of broad capabilities. It also helps you evaluate what you’re doing and what you’re not. Then giving you the opportunity to assess if you think those gaps are important.

Aaron wanted to find something that was relevant to the way they did product. Something that his people could relate to, and use in their day to day activities.

Many different frameworks, from Pragmatic Marketing, Intercom, Ravi Mehta, the Association of Product Professionals, and more.

Step 2: Product Mastery Levels

After having a good view of the different skills needed, the other side of a capability framework is how many levels you need. Where is your company at, and what’s right for them? 

Also, it has become more common for companies to recognise and support different career tracks for:

  • individual contribution; and 
  • people leadership.

Wherever you land, remember – it’s for a point in time. As you grow and mature, you may need to extend the framework in the future.

Individual contributor career track:
Associate PM > PM > Senior PM > Principal PM

People Leadership career track:
Senior PM > Group PM, VP of Product

You should also consider the different types of product work, from:

  • Feature Work
  • Growth Work
  • Scaling Work
  • Product Market Fit Expansion.

And the different possible paths into product. 

Beyond the obvious Product Owners or other product adjacent roles, some other sources to grow your talent pool could be from support, operations, consulting, marketing, psychology, research, entrepreneurs, and many more.

Step 3: Making it Bespoke

The next stage is to try to pull it all together:

  • Mapping out all the skills;
  • Removing the irrelevant ones;
  • Finding the duplicates; and
  • Ranking what is important.

Hot tip: Making things visual can make them easier to understand.

Excel sheet with multiple crying emojis.
Cleaner visual representation of frameworks with colour coded sticky notes.

However, then comes the hard part:

Mapping to your own framework:

  • Writing descriptions for each capability. This will eventually be incorporated into Position Descriptions, so some things to consider would be:
    • What is expected at each mastery level? 
    • How are the different mastery levels mapped to different roles? 
    • How would people demonstrate their capability? 

Socialising:

  • How does your capability matrix align with other disciplines you partner with (eg, UX)? It’s good to gather feedback and support from your peers, senior team members; partners and possibly even senior leaders.

Input from the team:

  • You can also include the team. Have them help with the descriptions and differentiators. Rank the importance of each capability. Get them involved so they can contribute and shape the result, making it easier to create buy-in.

Ways to Level Up

Once you have your shiny new capability framework, it can help provide clear guidance for the team of what’s needed to reach the next level and they can do one of many self-assessments available online. 

But how can they actually level up?

There are plenty of methods are your disposal:

  • Formal training or courses – to either learn new skills, or revalidate existing skill levels;
  • Observation – following product leaders on social media;
  • Informal / on the job training;
  • Coaching and mentoring; and
  • Meetup groups.

Thank you

Thank you to Aaron for sharing his journey; our volunteers on the night, Yau, Yasha, Sakthee and Steve; and our event hosts Propel Ventures.

Slides and Additional Resources

Frameworks

Assessment tools

Additional reading

Creating your own Product Management Capability Framework

Join us on Thursday the 23rd of February!

Does your company have a product management capability framework or career ladder? As a leader have you built or contributed to one? As a product manager, how do you know if you’re doing a great job or ready for the next step?

Our Speaker Aaron Hardy, VP of Product at PageUp, will share his experience of creating a company-specific framework for evaluating the capabilities of a product management team at various levels. He will explore publicly available resources and provide examples of how to apply the framework. Additionally, he’ll talk about how individuals can create a framework & take initiative in their own professional development.

Thank you to our Event sponsor: Propel Ventures

Propel Ventures logo

Think of us as a strategic product development partner. At Propel, we know that building a successful product is more than just a technical and functional feat, it takes skillful and purposeful strategy and implementation to ensure users love it and your business profits from it. That’s why, unlike other development partners, we truly partner with our clients, helping them focus on discovering and building the right product for the right market. Our depth of experience in determining product-market fit, validating development progress with user testing and feedback, and supporting ongoing growth make us the ideal strategic partner for developing a commercially successful product. Propel’s services include product strategy, product management, product development, UX & UI design, go-to-market and product scaling.They are always keen to work with great people so if you’re looking check out more about them.

RSVP for Thursday, February 23rd

Product Management Career Development Workshop – July 2022 Wrap

How long have you worked in product? 

And in what capacity? 

As a Business or Product Analyst? Product Owner? Or Product Manager?

We all start from different places, and our paths for growth are varied. 

In July, Adam Wensor, Craig Brown and the crew from EverestEngineering joined us to run an interactive Career Development Workshop, where we co-created a development framework. 

The challenge

For many of us, we stumbled our way into product. Our early days spent trying to work out what we’re supposed to be doing. Slowly building in some reps, and some muscle over time. Eventually feeling more comfortable with the work. 

But how can we objectively assess ourselves?

And what sort of things should we work on to improve, and level up?

How might we build a roadmap for ourselves?

Product Management Competencies

What are the core competencies for product management? 

This can be workshopped with your team. Alternatively, we leveraged a few experts in the field:

  • Roman Pilcher;
  • Marty Cagan’s Silicon Valley Product Group; and
  • John Cutler

Next, we grouped the competencies into themes.

Then, we considered what different levels of mastery may look like?

Like many workshops, it was as much about the journey rather than the destination. However, with a broad mix of tenure in the room, it was a great opportunity to reflect how things can feel earlier on in our careers, and to gain some insights from those who may have more experience.

Thank you 

Thank you again to Adam Wensor, Craig Brown and the team at EverestEngineering for running the workshop and hosting the evening, and to our volunteers, Nosh Darbari and Yau Hui Min for helping on the night.

Resources and Additional Reading: