The Art of Decision Making – Part 1: The process

So what are decisions anyway?

Decisions take ambiguous information and make an outcome. Some see decisions as a set of finite cognitive steps, and some see it as part of a circle of deciding and learning. Both are true, and overall they share common ideas but with different level of detail. After all, the steps are just a framework that represents something that can happen in an instant.

My favourite is the 6 step model:

1. Define the problem

The simple example of defining the problem is when we are presented with two or more alternatives. For example, “Do we follow option X or option Y?” Or perhaps you have received a specific question like “Should we commit resources to this?” But this is rare and clinical – the real world is much more nuanced.

2. Identify alternatives

You’ve got your problem identified, and you immediately think of alternatives A, B and C. Are they enough alternatives? How can we identify more?

3. Evaluate alternatives

It is time to evaluate our listed alternatives. You probably have a gut feel already, but how can we do this more rigorously?

4. Decide

So we now have some well evaluated alternatives, and finally it is crunch time. Someone has to make a decision.

5. Implement

We have made our decision. Now what?  Surely everyone will just crack on with it. Or maybe not…

6. Follow-up and evaluate the results

Learn from the outcome, but keep an eye on it too.  Is it time to course correct?

The above 6 step model is pretty simple, and only an overview.  We will spend the next few sections on each of these. We’ll break it down, explore some tools, think about some of the people issues (dare we call it politics?), and try to propose some way forward when it is not so clear which way to go next..  Please feel free to comment below to add to the discussion

Read the introduction  or go forward to read part 2 on defining the problem

Steve is a Product Development Manager at Telstra Wholesale.  The views expressed in this post are his only and do not necessarily reflect the views of Telstra.

The Art of Decision Making – Introduction

Decision making is hard.

Product management is about decisions every day. Snappy decisions about small features, and long drawn out decisions about expensive commitments.  Not only is each decision different, the way we make each decision is also different.  And, since we deal with people every day, there is always some added complexity.  Our methods, tools and ideas are constantly adapting to the needs of the decision.

Decision making stops being a science and becomes an art.  And in product management that art is our job.  So we need to be equiped with the right tools and ideas to be effective.  This series tries to take some of the best practice in the industry, share it and open the debate.  It’s a chance to expand our choice of tools in the process.

But why is product management different?

In product management we’re often tasked with the vision of the product. Of course this isn’t intended to be some fluffy concept, it is just a word that fits nicely. We are supposed to have some long-term goal in our minds; what it looks like, who will buy it, how it works, how it fills a customer need, etc. It has a current state, a final state, and some time in between – and it is all a bit fuzzy. And frankly the way we get from here to there isn’t always that clear either.

Product managers must have a vision, but it won’t be 20/20

And then there is the strategy. Or should we say strategies. The product strategy is how we intend to attain that mythical vision. There might also be a corporate strategy on how this fits in with the need of the organisation. And there might be even more strategies to do with customers, people and so on. Together these should offer guiding priority – the path forward and what is important.

And while product managers might have some say in the strategy and vision of the product, they are not enough. There is a long string of decisions and actions along the way that get us to the future state. And just like how every person is defined by the decisions they make, the same applies for the product. It is the decisions that product managers make that realise the product.

The enactment of the vision and strategy then becomes a set of decisions being made. Decisions by you and by your team. These decisions, in turn, lead to other decisions, based on interpretations and what you say and do. And if the decisions aren’t being made directly, then they get made somewhere else, where they might not be coordinated

Visible decision making provides guidance to you and your team. People understand the reasoning and direction, which in turn will help propagate into future decisions. Not just decisions by you, but decisions made by other people based on what you say and do.
So giving reasoning is important to decisions and to propagate your strategy and vision.

We have to be careful with decisions. Decisions are strategically important.

So what are decisions anyway?

In the next series of articles we’ll explore the process of decision making, break it down, and add in some advice from the trenches.  Please feel free to comment below to add to the discussion

Read part 2 – Defining the Problem from the Art of Decison Making series

Steve is a Product Development Manager at Telstra Wholesale.  The views expressed in this post are his only and do not necessarily reflect the views of Telstra.

The Art of Decision Making – write up from session

Steve Bauer recently led a session at Product Anonymous on decision making for Product Managers.  The result was an exciting discussion about some very common issues that we face every day.  Steve has turned this discussion into a series of blog posts that we are going to host here.

A mentor of mine once explained to me that ‘strategy’ is really a set of decisions being made.  And that really hit home for me as product managers have to make decisions every day.  And sometimes (often!) getting to a decision is hard work.So through this set of posts we’ll be exploring the Art of Decision Making for product managers.  There will be some strategy, some self examination, some tools and even some heuristics.  And by the end hopefully we’ll identify how we can even improve our influence through our decisions.This series was developed out of a discussion at a Product Anonymous meeting.  Full credit goes to the team and the attendees for providing insight and critical analysis.Bio: Steve Bauer is a Product Guy.  He is passionate about product management; the vision, the product and the team that brings it to life.  He is currently the Product Development Manager for Mobile at Telstra Wholesale, and has a background in mobile; including with Nokia, Symbian and Samsung.  This content doesn’t reflect his past, current or future employers.

August 22nd event – Employing Social Data for Passive Insights

At last month’s Product Camp, Aaron Wallis had put forward a topic on Uservoice but then wasn’t able to attend camp so we’ve asked him to come along to this month’s Product Anonymous.

His topic?  ‘Employing Social Data for Passive Insights’

Social data offers more than just whats hot, and what’s not. Lets have a look at how social data offers a unique insight to product development and strategy.

Aaron Wallis is the Founder of Lexer. Lexer is a data driven consultancy that’s passionate about the value behavioural technology can bring to all aspects of business.

Eventbrite - Product Anonymous - August 22  - Employing Social Data for Passive Insights

Product Camp – Saturday July 20th

In case you’ve missed our messages on Twitter, Linkedin and this site, there is no Product Anonymous session in July because Product Camp Melbourne takes place on Saturday the 20th.

Go register now! It’s going to be a great day because product camps are always inspiring, fun and rewarding. Read my take on why you should attend and Nick’s summary of the Product Camp Sydney he attended last month.

If you’re still wondering what the experience is like, check out the list of suggested topics. These topics will be voted on online & at camp. If you want to give a talk or lead a round table discussion on a specific topic, please add it to the uservoice listing.

There will be 2 keynote talks as well. We’re finalising the detail so watch for them soon!

And feel free to ask us any questions about camp as Liz & I are on the organising committee.

Product Anonymous will return to its regularly scheduled meetups in August. Thursday August 22nd to be exact!

June 20th event: Art of Decision Making for Product Managers

The Art of Decision Making for Product Managers

Nothing happens without a decision being made but sometimes (often!) getting to a decision is hard work.   We’ll explore the art of decision making for product managers  – both strategic and daily tactical decisions.   Learn how to improve your influence through decisions,  including tools to assist with better decision making.    Check out this article to get you thinking.

Join us on Thursday June 20th at the Mail Exchange Hotel at the corner of Bourke & Spencer.  Full RSVP info on eventbrite.

Bio: Steve Bauer is a Product Guy.  He is passionate about product management; the vision, the product and the team that brings it to life.  He is currently the Product Development Manager for Mobile at Telstra Wholesale, and has a background in mobile; including with Nokia, Symbian and Samsung.

 

Guest Post: Product Camp Sydney

In our first guest post,  Nicolas Strybosch talks about his experience at Product Camp Sydney earlier this month. With Product Camp Melbourne set for July 20th, it’s a bit of a preview of how camp works & what you’ll be missing out on if we don’t see you on the 20th.  

I hit Sydney ProductCamp with the sleep-deprived intensity and hunger that only a 7am weekend flight induces. Thankfully croissants and coffee were supplied, and I had the chance to cruise around the Atlassian offices and strike up a few conversations before the morning keynote.

The first keynote compared startups to the enterprise from a player who’s been in both worlds. Paul Gray (@paulalexgray) kicked off with a tongue-in-cheek ripping apart of a formal product management framework and rephrasing it into the startup world, before going into a list of lessons that startups can learn from enterprise and vice-versa. The entire list is actually a great guide to product management in general – worth framing for the mantle piece.

Next up: the unconference part.

30-second pitches from people interested in presenting or facilitating discussions. While this was impromptu, everyone was in fine form and voting was tough. The organisers split the talks into 3 streams (to facilitate a manageable group size rather than theme), and I took a punt on Aaron from Lexer and his talk on “Employing Social Data for Passive Insights“. The punt paid off, as Aaron was engaging and his examples – ranging from PayTV to Yoghurt – were used to good effect in explaining how social data is just waiting to be trawled for insights. You just need the tools to mine it and know how to analyse it (catch!). Great for consumer facing products, though I’m going to try using social to build out personas for a B2B product.

After lunch Matthew Hodgson had the whole room to explain the “New New Product Development Game“. If you’re familiar with lean and agile already, it was a good history lesson that starts pre-internet in the manufacturing industry. If you’re not so familiar and are sick of the hype-without-substance, then this was the evidence based case for adopting it.

The last few talks I attended focussed on the Build-Measure-Learn directive: David Neale explaining Cohort Analysis and Shaun Clowes on Growth Hacking.

David’s simple charts and images illustrated his points well, highlighting a few metrics which should be measured on every product. If you’re interested in more, check out the excellent Lean Analytics book and start measuring. Shaun (who won the best speaker prize) is an energised presenter who clearly loves his day job. As a growth hacker, he’s charged with optimising…well, everything. Experimentation is the name of the game, and if you’re getting success from 5% of all your experiments, then you’re doing well.

Between sessions I met a great variety of friendly people, all passionate about product management and marketing. Unfortunately I missed some great sessions, though the one at the bar afterwards did round out a great day.

More slides from Product Camp Sydney can be found on their slideshare.

Find out more about Product Camp Melbourne, RSVP or suggest a topic.

 

Overview of our topic: Reflection & learnings of a newbie product manager – May 30th

Our presenter this month, Vaughn Harber, from PageUp People started out in Product management a little bit over a year ago, although at the time, his official title wasn’t product manager but Product Analyst.  In that time his learning curve was steep and fast and with another colleague about to step into the role of Product manager, he felt he was finally in a good place to share the things he wished he had known at the start of the journey.  The format of the session allowed some of our more seasoned PM’s to concur or offer additional advice at certain key points of learning, but Vaughn shaped it all around three key themes that would have helped him greatly if he had known these ahead of time.  As his Product Management presentation highlighted, when he started he was completely a blank slate!

Vaughn’s first comment was one of the most enlightening – “Nothing on the position description matches what I do in my day to day job!”.  His three key areas that he could tie all he did do day to day was: Vision, Design and Execution.  The vision area was one of the hardest to understand without guidance or mentoring, so if you are taking a new product manager under your wing, this is definitely one area to take some time on.  Some of the insights Vaughn shared with us that without this it was very hard to ensure his product was delivering.  Comments from the group endorsed this view, and called out that it was a helpful part of the product management role to make this clear, continue to share it so that the Design stage is so much more effective.

Design was a large topic as well, but in terms of the esoteric easier for most to grasp how to get on track with this one.  There are still things you wish you had known before you start out, but unlike the Vision discussion, less time needed to understand what it is before you set about “solving” it.  In this area there was some good input from those more experienced, that this the toughest one for a product manager to embrace.  In other words, to let go of some of the ego or the control freak side, and include and encourage involvement from others to get the best designs and outcome for your product.

So all of these first two stages can be done brilliantly only to see it fall apart at the Execution phase.  A fabulous comment made here was around checking in with the correct audience – in other words, if you have only ever asked similar minded people whether they like this product and then wish to launch to a much wider group – you might find the execution phase a tough one!  Never mistake yourself for the end user:-)

The last of the call-outs were the Do’s and the Don’ts!  Vaughn’s lists were well received and endorsed by the group, unfortunately as we started to add to these, a fire alarm went off and we reconvened to another location.  The scribe at this point lost track of comments here, but the group was in fine form and continued with great enthusiasm at the next venue where we went round the table and got a top piece of advice from everyone.

Another great session of knowledge sharing and experiences, kicked off brilliantly by Vaughn, and hearty contributions from our Prod Anon-ers.

See you on the 20th of June, when Steve Bauer takes us on the topic of Decision making, and don’t forget Product Camp is on the 20th of July, which will mean no dedicated Product Anonymous session.

Overview of our Innovation + Product management discussion – 2nd of May

Our May 2nd meeting on the topic of innovation, attracted a big group of people including a lot of new faces to the Product Anonymous group.    Thanks to everyone who attended!
It was a great session of knowledge sharing and experiences, led expertly by Theresa Saldhana.  Theresa comes with a wealth of knowledge and experience in the innovation space and the FMCG (fast moving consumer goods) industry with over 20 years of experience.  Theresa is the director of Why Not ! Innovate.
There was only 1 FMCG company in the top 10 of last year’s BRW most innovative companies so Theresa looked at what digital is doing to lead the way over an industry that used to be at the front of the pack.
By talking through some of the ways current leading companies lead innovation,  we explored what we as product managers could use to encourage or keep innovation happening at our own companies and with our products.
Theresa’s presentation is attached –  Innovation tools presentation – to Product Anonymous 2nd May 2013 – but I would like to call out some the highlights of the presentation.
As Theresa saw it, the consumer goods area had developed myopia and so she took us through the areas of focus one needs to use to shatter that myopia and encourage innovation.  These areas are:
  • Know thy Consumer
  • Cluster to Collaborate
  • New Tools to shatter Insular Thinking
  • Disruptive beats Breakthrough
  • Incubate, Refine, Evolve…become more Agile
  • New Channels to Market
  • Centres of Excellence
  • A brave ‘NEW’ Marketing
Within the discussion a couple of other items came up as areas of innovation.  Planned obscolence (i.e. Apple iPod versions or home printers) may be frustrating for the consumer but effective. Borrowing with pride (e.g. Samsung) is another approach to innovation.  Other topics or ideas that the group found rang true for them are easiest to just list out:
  • Agile discussion
  • Mash ups
  • Looking outside industry for fresh ideas
  • Getting out of the rut of the daily grind & problems
  • The challenges of innovation
  • Crossing products
  • Obsolescence
  • Innovation associated with different products
  • BRW top innovative companies & what they did
  • Shenzai
  • Customer benefits not equal to product features
  • How to innovate (hackerthons etc.)
  • Lots – great ideas
  • How to test & create an environment to innovate
  • More examples of what innovation is
We finished with a great video from Steven Johnson called ‘Where do Good Ideas Come From‘ encouraging us to connect & talk about our hunches.
See you at the next session on the 30th of May – and if you are interested in presenting a topic at a future meeting, just get in touch!